![]() ![]() We want that to be a positive experience.” “If a consumer buys a sofa at 1 and it’s delivered at 4 and then there’s a problem at 9, and they’re driving back to the store, they’re going to remember that last number the most. “Think about the face of a clock,” Salmon says. Part of that value means enhancing the consumer’s experience beyond the sale and delivery of furniture. ![]() “We know making that $150, $250 sale is not always easy for the retailer, so we want to provide value to them.” Positive experience “I think you’ll find providers that cover one of those, maybe two, but not all three, says Salmon. Rather than list which stains are covered in the plan and which are excluded, Montage makes it simple by including all stains in its policies.Īnd matching pieces? Montage covers them, too. Montage knows that restriction doesn’t fit the busy lifestyle of today’s consumer, so the company gives them 30 days to file a claim. Many furniture protection providers require consumers to notify the provider within a week of a problem arising. Montage, a Home Furnishings Association solutions partner, offers many services to consumers and retailers that both groups can’t find with other protection service companies, says Alan Salmon, Montage’s president and CEO.įirst, the consumer side. Montage Furniture Services, one of the nation’s leading protection plan providers, thinks it has the solution. For retailers, however, finding the right program for the products they sell has always been a challenge. Furniture retailers know protection plans provide large margins and are in demand by consumers who want to protect their investment.
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